Fit & Flare Guarantee: Our Hassle-Free Return & Exchange Policy

At Shivette, we believe every dress you wear should make you feel confident, elegant, and absolutely beautiful. We know that finding the perfect fit online can sometimes be tricky—whether it’s a romantic maxi for a vacation or a sleek cocktail dress for a special night out.

That’s why we’ve upgraded our after-sales service to ensure your shopping experience is just as seamless and delightful as wearing our dresses. Here is everything you need to know about our “Hassle-Free Care” policy.

💖 Our Promise: 30-Day Easy Returns & Exchanges

If your new dress doesn’t fit quite right, or if you simply changed your mind, don’t worry! We offer a 30-day return and exchange window from the date you receive your package.

• Wrong Size? We offer one-time free size exchanges for your first order so you can find your perfect silhouette without any extra stress.
• Changed Your Mind? Items can be returned for a full refund or store credit, provided they are unworn, unwashed, and still have the original tags attached.
• Quality Issues? If your item arrived damaged or defective, we will send a replacement immediately at zero extra cost to you.

🛠 How to Initiate a Request on Our Site

We’ve made the process incredibly simple through our WooCommerce platform:

1. Log In: Go to your My Account page on our website.
2. Find Your Order: Navigate to Orders and locate the dress you wish to return or exchange.
3. Contact Support: Click on the “Contact Support” / “Request Refund” button, or simply drop us an email at hank@civifashion.com with your Order ID.
4. Ship It Back: Our team will send you the return instructions and the return address within 24 hours.

💡 Styling Tip Before You Return: Not sure if it’s a size issue or a styling issue? Contact our 24/7 fashion consultants at hank@civifashion.com. Sometimes a different belt or a quick styling tweak is all it takes to make that dress look stunning on you!

🚚 Refund Processing Time

Once your returned package reaches our warehouse and passes our quality check, your refund will be processed immediately.

• Store Credit: Issued instantly via email (perfect for grabing that alternative size or style!).
• Original Payment Method: Usually takes 3-7 business days depending on your bank or PayPal processing times.

Thank you for letting us be a part of your wardrobe. Your satisfaction and confidence are our ultimate goals. If you have any questions, our customer care team is always here to hold your hand through the process.

With love,

The Shivette Team